HOLIDAY SHIPPING & SHOPPING
We have unique gifts for everyone on your list. Make sure to shop early for the best selection of gifts and holiday decor. Order an Online Gift Card and it will be sent to your inbox for you to forward to the recipient. Shipping to Canadian addresses is free for orders over $200. PLEASE NOTE: Local courier deliveries can only be sent to residential addresses.
WE SHIP ALL PACKAGES IN CANADA AND THE USA WITH UPS. Because of the overwhelming volume for other carriers due to the Canada Post strike, deadlines may change. These are suggested deadlines from UPS. UPS deadlines will be updated if necessary. Delivery times do not include possible delivery delays such as difficult weather conditions or other conditions beyond the shipper's control.
SHIPPING DEADLINES FOR DELIVERY BY DECEMBER 24TH
Shipping to all locations in Canada outside of the GTA: Order must be placed by December 15th. Please allow more time for remote locations.
Local GTA deliveries by courier: Order must be placed by noon, December 21st. WE CAN ONLY DELIVER TO RESIDENTIAL ADDRESSES UNTIL AFTER THE HOLIDAYS.
Pick up in store: Order must be placed by noon, December 22nd
Shipping to all locations in the USA: Order must be placed by noon, December 10th
International Shipping: Deadline has passed
Orders will be processed as quickly as possible. Orders placed on the weekend may not be processed until Monday.
Online Gift Cards will be processed right away.
PLEASE NOTE: This is a very busy time for us and merchandise may sell out. Although we try our best to complete all orders, if anything from your order is no longer available you will be notified and a full refund for that item(s) will be applied.
SHIPPING & PICK UP OPTIONS
- PICKING UP IN STORE? Please wait until you receive an email notification that your order is ready. Until you receive that email, your order may not be available for pick up. Order by NOON December 22nd to pick up before Christmas. Please note that we have limited space and appreciate timely pick ups.
- COURIER DELIVERY / GTA: If you are in the GTA courier delivery area, that option will appear at checkout. If you choose this option once your order is ready we will schedule delivery. You will receive a notification from our service, TREXITY, when your order is on its way and you can live track it. Most deliveries will be within 24-48 hours of placing the order (if placed on a weekday.) For Christmas delivery ORDER MUST BE PLACED BY NOON DECEMBER 21st. No signature is required. Trexity will not deliver to PICK UP locations.
- All other Canadian deliveries will be shipped by UPS. A tracking number will be sent to you when your order is fulfilled.
- PLEASE NOTE THAT DELIVERY MAY TAKE LONGER THAN NORMAL. WE SUGGEST THAT TO AVOID DISAPPOINTMENTS, PLEASE SHOP EARLY.
SHOPPING
GIFT WRAP
We gift wrap in a selection of wraps with coordinating ribbon. There is a gift wrap fee of $10 per item. PLEASE INDICATE WHICH ITEM/S IS/ARE TO BE WRAPPED by checking the appropriate box on the product page under "CLICK FOR GIFT OPTIONS" after adding the item to your shopping cart. For hard to wrap items we will provide our signature Bergo Designs gift bag and tissue at no charge. A gift message can be added as a GIFT OPTION and any other special instructions can be added in the Notes section. We will not wrap any gifts in which the gift wrap fee has not been added to the order.
GIFT RECEIPTS
Please also indicate in the Note section whether you would like a gift receipt included. All orders will come with a receipt (with prices) unless you ask us not include it. Gift receipts will show the recipient the name of the person who placed the order. If you prefer that the gift be a surprise, please request that we leave out a gift receipt.
RETURNS
Should the recipient like to return their gift, they may do so by January 15th. Items must be in the original, intact packaging and in sellable condition. They must bring the invoice that is included when shipped. They can exchange the item(s) for something else or we will issue a store credit that they may use at any time. Store credits do not expire.
HAVE A HAPPY HOLIDAY!