Please read carefully our shipping policy. If you have any questions regarding shipping, please contact us at bergodesigns@gmail.com. 

We do our best to process orders as quickly as possible. 

DUE TO COVID19 processing orders and deliveries may be delayed. 

PICK UP IS AVAILABLE DURING STORE HOURS. Please bring your order confirmation.

Please make sure to fill out your shipping address accurately to an address that can receive packages. If the address provided is incorrect, we cannot take responsibility for that package. Nor can we take responsibility for a package marked as delivered by the carrier which is stolen or misplaced thereafter. If a package is unable to be delivered, it may be sent back to us. We will not be able to refund your purchase until the package arrives and there will be a small return fee that will come out of your refund. It may take up to 8 weeks for the package to be returned to us and a refund issued.

GREATER TORONTO SHIPPING

You may choose between three options if your purchase has a GTA shipping address.

  • Pick-Up: If you choose Pick Up your order will not be shipped. You will receive a notification when your order is ready for pick up. When you arrive at our store please notify our staff that you are picking up a web order. Please note that we have limited space, so timely pick ups are appreciated*.
  • Mile 1 Courier / Downtown Toronto: (This option will only appear if you are in their delivery zone.) If your package is being delivered within the downtown Toronto delivery area, you will receive an email or text message from Mile 1 to book your delivery and provide any extra instructions for the courier if necessary. You must choose a date and time for delivery. Mile 1 is providing contactless delivery. You will be able to track your delivery and a confirmation will be sent once the delivery is complete. We offer free delivery on orders over $200.
  • Standard Delivery: Standard sized packages will be sent by Canada Post. You will receive a tracking number when the package is on its way. Oversized and fragile items being sent to an address in the GTA may be sent by Primex, our courier service. You will be notified that your order is scheduled for delivery, but no tracking is provided for Primex deliveries. Primex is providing contactless delivery. We offer free delivery on orders over $200.

We cannot deliver orders to Pick Up locations.

*Order not picked up within 3 months may be restocked and a refund will be processed.

CANADIAN SHIPPING

All Canadian packages are shipped with Canada Post. A tracking number will be sent to you when your package is ready. We offer free shipping on orders over $200. 

USA SHIPPING

Orders will be charged a flat shipping fee depending on the shipping address. Oversized items may necessitate additional shipping fees. Orders shipping to US addresses are not subject to Canadian taxes.

Keep track of your package. If you have not received your package within 45 days of ordering, contact us at bergodesigns@gmail.com. We will look into the delay and send you an update. Your order is insured, but if we are not informed within 45 days that you have not received your package, we will not be able to reimburse you if the package does not arrive.

There are no taxes or duties on orders under $800*.

Please note: When you shop on our website from the United States, prices should be displayed in US dollars (USD). When you reach the checkout, prices will be converted to Canadian dollars (CAD) at the most current exchange rate. You will be charged in Canadian dollars, which will be converted to US dollars by your credit card company (or PayPal.)

Any order under $800* with a US shipping address will be shipped with the United States Postal Service. A tracking number will emailed to you when your package is ready. Please allow for up to 7-10 days for delivery. For orders over $800*, your package will be sent by Canada Post. A tracking number will emailed to you. Please allow for up to 7-10 days for delivery.

Orders over $800* may be subject to United States customs duties and applicable taxes.

* All prices are in Canadian dollars

INTERNATIONAL SHIPPING

Shipping charges will be determined once the order is ready to ship and will be based on location, weight, carton size, and value. Additional shipping fees may apply.

In some cases (larger or heavier than normal items), we may need to charge additional shipping fees. In that case, you will receive an email that will take you to the shopping cart of our website to pay for the additional costs. If you do not wish to pay extra for shipping, please reply via email to bergodesigns@gmail.com and the entire order will be cancelled.

All packages are shipped with at least partial tracking. Tracking numbers will be emailed to you when your package is ready. If you need additional tracking information, please contact us at bergodesigns@gmail.com.

Allow at least 4 weeks for delivery. Packages must go through customs and length of time for clearance varies. 

Keep track of your package. If you have not received your package within 45 days of ordering, contact us at bergodesigns@gmail.com. We will look into the delay and send you an update. Your order is insured, but if we are not informed within 45 days that you have not received your package, we will not be able to reimburse you if the package does not arrive.

Any duty and taxes applicable will be charged upon receipt of package.

If you are required to pick up your International Package, please do so in a timely fashion. Any International Package shipped back to us will be refunded once it is returned minus the original shipping fee and a restocking fee. The returned items must be in sellable condition.

INSURANCE

Please note that while all shipments are sent insured, some items are not insured for breakage (for example, glass.) We do our best to package everything to avoid breakage, but in the event your order arrives damaged, please take photos of the product(s) in the packing materials. Send the photos to bergodesigns@gmail.com with all of your information. We will make a claim on your behalf. The insurer may need a signed affidavit stating that the goods arrived damaged. Please do not dispose of the damaged goods. We will not be able to return, replace, or refund any items in which you (the customer) has not provided sufficient information and documentation for a claim.