FREE SHIPPING IN CANADA & THE U.S. FOR ORDERS OVER $100 CAD / $80 USD
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    All orders will be processed in CAD during checkout.

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    Please read carefully our shipping policy. If you have any questions regarding shipping, please contact us at bergodesigns@gmail.com. 

    GREATER TORONTO SHIPPING

    You may choose between three options if your purchase has a GTA shipping address.

      1. Pick-up in store: No charge, but please try to pick up your purchase in a timely fashion, as we are limited in storage space. If you have chosen pick-up in store, your order will not be shipped.
      2. Next day courier: If the order is placed before 5:00PM, we will arrange for your purchase to be delivered by our courier service for next day delivery. If the order is placed after 5:00PM, the courier will be arranged for the following day. There is no courier service on the weekends or holidays. Please either be home to sign for the package or leave a note for the courier allowing for the package to be left. Note that our courier service is only available in the following areas – Toronto, Mississauga, Oakville, Milton, Georgetown, Brampton, Vaughan, Concord, Woodbridge, Richmond Hill (south of Major Mackenzie Drive), and Markham. Do not select courier service if you are not shipping to one of these areas. 

        If you have requested courier delivery: Our courier service is CVC Couriers. You will receive notice that the courier has been arranged but you will not be able to track it. If you have any concerns regarding delivery or special instructions, please contact us.

      3. Standard shipping: All Canadian packages are shipped with Canada Post. A tracking number will be sent to you within 2 days. Please allow up to a week for delivery. We offer free shipping on almost all items where orders are over $100. In some cases (larger or heavier than normal items) we do not offer free shipping. In that case, you may choose to pick up the item in-store at no additional charge, or you may choose the "Shipped Option" from the drop down menu on the product page, which will include the shipping fee. You will not see any further shipping charge at checkout.

      CANADIAN SHIPPING

      All Canadian packages are shipped with Canada Post. A tracking number will be sent to you within 2 days. Please allow up to a week for delivery. We offer free shipping on almost all items where orders are over $100. In some cases (larger or heavier than normal items) we do not offer free shipping. In that case, you may choose to pick up the item in-store at no additional charge, or you may pick the "shipped" option from the drop down menu on the product page, which will include the shipping fee. You will not see any further shipping charge at checkout.

      USA SHIPPING

      Please note: When you shop on our website from the United States, prices should be displayed in US dollars (USD). When you reach the checkout, prices will be converted to Canadian dollars (CAD) at the most current exchange rate. You will be charged in Canadian dollars, which will be converted to US dollars by your credit card company (or PayPal.)

      We offer free shipping on almost all items where orders are over $100 CAD (or $80 USD.) In some cases (larger or heavier than normal items) we do not offer free shipping. Those items are clearly designated on the product page. You must choose the "Shipped Option" from the drop down menu on the product page, which will include the shipping fee. You will not see any further shipping charge at checkout.

      Any order under $800 with a US shipping address will be shipped with the United States Postal Service. A tracking number will emailed to you within 2 days. Please allow for up to 7-10 days for delivery. For orders over $800, your package will be sent by Canada Post. Orders over $800 may be subject to United States customs duties. A tracking number will emailed to you within 2 days. Please allow for up to 7-10 days for delivery.

      INTERNATIONAL SHIPPING

      Shipping charges will be determined once the order is ready to ship and will be based on location, weight, carton size, and value. Additional shipping fees may apply.

      Most international packages under $200 (excluding US and Canadian shipping addresses) are shipped with DHL. All packages are shipped with at least partial tracking. Tracking numbers will be emailed to you within 2-3 business days. Please allow a maximum of 4 weeks for delivery (most packages are delivered between 7-15 business days.) In some cases (larger or heavier than normal items), we may need to charge additional shipping fees. In that case, you will receive an email that will take you to the shopping cart of our website to pay for the additional costs. If you do not wish to pay extra for shipping, please reply via email to info@bergo.ca and the entire order will be cancelled. Any duty and taxes applicable will be charged upon receipt of package.

      INSURANCE

      Please note that while all shipments are sent insured, some items are not insured for breakage (for example, glass.) We do our best to package everything to avoid breakage, but in the event your order arrives damaged, please take a photo of the product(s) in the packing material. Send the photo to info@bergo.ca with all of your information.