Please read carefully our shipping policy. If you have any questions regarding shipping, please contact us at email@example.com.
DUE TO COVID19 deliveries may be delayed.
Please make sure to fill out your shipping address accurately to an address that can receive packages. If the address provided is incorrect, we cannot take responsibility for that package. Nor can we take responsibility for a package marked as delivered by the carrier which is stolen or misplaced thereafter. If a package is unable to be delivered, it may be sent back to us. We will not be able to refund your purchase until the package arrives and there will be a small return fee that will come out of your refund. It may take up to 8 weeks for the package to be returned to us and a refund issued.
GREATER TORONTO SHIPPING
You may choose between four options if your purchase has a GTA shipping address.
- Curb Side Pick-Up: If you have chosen pick-up in store, your order will not be shipped. Please notify our staff that you are picking up a web order.
- Same Day Courier / Downtown Toronto: (This option will only appear if you are in the delivery zone.) If your package is being delivered within the downtown Toronto delivery area, you will receive an email and text message to book your delivery. You must choose a date and time for delivery. Note that delivery can not be booked for the same day within 3 hours of our store closing. You will have the option to book for the next day. Our same day courier service is providing contactless delivery. If you would like to leave instructions for the courier, please affix a note to your front door or email us at firstname.lastname@example.org. Currently there is limited Same Day Delivery on weekends or holidays.
- Next Day Courier: If the order is placed before 3:00PM, we will arrange for your purchase to be delivered by our courier service for next day delivery. If the order is placed after 3:00PM, the courier will be arranged for the second day after the date of the order. Couriers deliver between 10AM to 6PM. There is no courier service on the weekends or holidays. Currently our courier service is providing contactless delivery. You will not be required to sign for packages. If you would like to leave instructions for the courier, please affix a note to your front door or email us at email@example.com.
- Note that our Next Day Courier service is only available in the following areas – Toronto, Mississauga, Etobicoke, Brampton, Vaughan, Concord, Woodbridge, Richmond Hill (south of Major Mackenzie Drive), Thornhill, and Markham. Do not select courier service if you are not shipping to one of these areas. If you choose Next Day Courier but the shipping address is not in the service area your package will be sent by Canada Post. You will receive a tracking number.
If you have requested courier delivery: You will receive notice that the courier has been arranged but you will not be able to track it. If you have any concerns regarding delivery or special instructions, please contact us at firstname.lastname@example.org.
- Standard shipping: All Canadian packages are shipped with Canada Post. A tracking number will be sent to you when your order is ready. Please allow up to a week for delivery. We offer free shipping on almost all items where orders are over $100. In some cases (larger or heavier than normal items) we do not offer free shipping. In that case, you may choose to pick up the item in-store at no additional charge, or you may choose the "Shipped Option" from the drop down menu on the product page, which will include the shipping fee. You will not see any further shipping charge at checkout.
All Canadian packages are shipped with Canada Post. A tracking number will be sent to you when your package is ready. Please allow up to a week for delivery (Canada Post is experiencing delays due to volume and COVID19 restrictions to their operations.) We offer free shipping on almost all items where orders are over $100. In some cases (larger or heavier than normal items) we do not offer free shipping. In that case, you may choose to pick up the item in-store at no additional charge, or you may pick the "shipped" option from the drop down menu on the product page, which will include the shipping fee. You will not see any further shipping charge at checkout.
Due to COVID and increased USPS holiday shipping rates we are not able to offer free shipping at this time.
Please note: When you shop on our website from the United States, prices should be displayed in US dollars (USD). When you reach the checkout, prices will be converted to Canadian dollars (CAD) at the most current exchange rate. You will be charged in Canadian dollars, which will be converted to US dollars by your credit card company (or PayPal.)
Any order under $800 with a US shipping address will be shipped with the United States Postal Service. A tracking number will emailed to you when your package is ready. Please allow for up to 7-10 days for delivery. For orders over $800, your package will be sent by Canada Post. Orders over $800 may be subject to United States customs duties. A tracking number will emailed to you. Please allow for up to 7-10 days for delivery.
Shipping charges will be determined once the order is ready to ship and will be based on location, weight, carton size, and value. Additional shipping fees may apply.
In some cases (larger or heavier than normal items), we may need to charge additional shipping fees. In that case, you will receive an email that will take you to the shopping cart of our website to pay for the additional costs. If you do not wish to pay extra for shipping, please reply via email to email@example.com and the entire order will be cancelled.
All packages are shipped with at least partial tracking. Tracking numbers will be emailed to you when your package is ready. If you need additional tracking information, please contact us at firstname.lastname@example.org.
Allow at least 4 weeks for delivery (depending on the final destination, most packages are delivered between 7-15 business days.) Packages must go through customs and length of time for clearance varies.
Any duty and taxes applicable will be charged upon receipt of package.
Please note that while all shipments are sent insured, some items are not insured for breakage (for example, glass.) We do our best to package everything to avoid breakage, but in the event your order arrives damaged, please take photos of the product(s) in the packing materials. Send the photos to email@example.com with all of your information. We will make a claim on your behalf. The insurer may need a signed affidavit stating that the goods arrived damaged. Please do not dispose of the damaged goods. We will not be able to return, replace, or refund any items in which you (the customer) has not provided sufficient information and documentation for a claim.